I had terrible trouble getting through to Hoppa but I did eventually get to chat with an agent online. HOWEVER, the time was virtually the same time as the flight!!!. Unbelievably the day before we were returning to the UK they gave us a time for pick up to take us to the airport to meet our return flight.
Hoppa cheap driver#
On 28th September 2022 we were met by a reasonably smart looking driver who drove us from the airport to our hotel on the outskirts of Rome in a smart reasonably new E class Mercedes. “On the 11 September 2022 I paid £111.23 to for a return transfer from Ciampino Airport to our Hotel in Italy. You’re paying to be stood up and pay triple!! Don’t waste your time!!! ” Don’t be fooled with their affordable transfer prices. They may have a little success in turning up for some clients BUT their reliability rate for a majority of bookings is abysmal. Please do not be like me upset, angry and stranded! DO NOT BOOK WITH THEM. 1 month later they promised to get back to me but have not attempted to, but I’m not shocked I was warned by the reviews on here. Absolute Nonsense!! They are horrible and con artist.
They state they have a 14 day policy and of course they rejected my complaint 15 days later, stating that a make believe taxi attempted to call me, but got no response. I have been in contact with Hoppa about this since the 24th October 2022, but after reading reviews from when I arrived at my hotel I knew I was wasting my time. This was emotional and ruined my first 24 hours in Istanbul. After 2 hours of not getting anywhere and standing in a practically empty airport I had to resort to using the airport EXPENSIVE taxi service. I tried calling Hoppa various ways at the airport, knowing that I was going to be charged a lot of money from my mobile company to receive brick walls. My flight was slightly delayed, however there is no excuse for the transfer service who was supposed to pick up not to have arrived! I was left alone, stranded, afraid in a 99% non- speaking airport with no one to help. “- Unfortunately I have to write this review to inform people who are expecting to receive a trustworthy service from a reputable company, to book elsewhere! I was a lone single woman, who arrived at an Istanbul airport at 10 pm. Then to add to it no social distancing was being enforced either!! We will never use this company again!!!!!" Absolutely disgusting service from Hoppa in the first place for not giving us the service we paid for, but then also not being able to provide us with the appropriate refund either. There was absolutely NO social distancing at all, passengers were so so close together (see photos) and my partner ended up having to sit closely next to a stranger, basically brushing arms. My partner said to the driver that there was a lot of people on the shuttle, the driver only shrugged his shoulders. However, when we got to Lanzarote and found the shuttle it was a small shuttle with 12 out of 12 seats taken. We were at a loss and it being so close to our holiday, we decided to go with the drop off near our villa, as we had no other choice.\nHoppa ensured us there would be appropriate social distancing. They then suggested that they would drop us to a hotel near our location which was a two minute walk, I explained my partner had reduced mobility as he had knee surgery and cannot walk for long periods of time. They refused to give us a refund, and instead said they could give us credits which were no use to us as we were due to fly in two weeks.
I explained I would need the money back I paid as they were no longer providing a service I paid for and that I would need the money to pay for another shuttle. I sent an email and they confirmed they were unable to drop us at our accomodation. We tried contacting them by phone but no-one answered the phone. "We booked with Hoppa for our holiday in October, and two weeks before we were due to go, they emailed us saying they were not able to drop us to our accomodation.
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